Shipping and Return

Shipping Policy

Every order is packed and shipped from Port Stephens, Australia. We proudly offer worldwide shipping. 

Processing time: We usually process your order within 2–5 business days. During busy sales or holiday times, processing may take 5–8 business days. We appreciate your patience.

Estimated delivery time: We currently ship all orders with Australia Post. Once your parcel is with them, the arrival depends on their service, but we’ll always provide a tracking number so you can follow it every step of the way.

Standard delivery within Australia typically takes 3–8 business days (depending on location), while international orders usually take 7-25 business days.

Important notes:

Delivery times are estimates and are not guaranteed.

Please keep in mind that the weather can sometimes delay deliveries. For international orders, customs and import taxes may add extra time before your package arrives.

Delivery time begins after your order has been processed and dispatched, not when the order has been placed.

After your order leaves our hands and is with Australia Post, delivery is out of our control. While we’ll always do our best to assist, we can’t be responsible for any delays, damage, or lost mail that may occur in transit.

Please note that any customs duties, taxes, or import fees are the responsibility of the customer, as these vary by country.

Please ensure your shipping address is correct at checkout. If you wish to update your address, contact us as soon as possible. Unfortunately, once an order has been shipped, we’re unable to make changes.

For your understanding, The Loving Gifts is not liable for PO box delivery issues or Stolen packages after delivery.

Business days: excluding weekends and holidays.

A little extra love: From time to time, we love surprising our customers with a little something extra. Your order may include a free small product from us. We’ll share updates about our current freebies on our social media channels (TikTok, Instagram,...)

If you have any questions about your order, shipping, or delivery, we’re happy to help. We are just an email away - info@thelovinggifts.com

Return Policy

We hope every customer feels happy with their order. That’s why we handle each inquiry personally, taking the time to understand your situation. Our items are carefully inspected before shipping, and we always strive to ensure your satisfaction. Every request is treated thoughtfully and fairly, and we believe that kindness and respect on both sides help us find the best solution. 

Please feel free to reach out to us within 14 days of receiving your order via email info@thelovinggifts.com if you have any concerns about your item.

Note: Please check our Size Guide to ensure you select the correct size when placing your order.

Refund Policy

If you think your item is faulty, please email us at info@thelovinggifts.com with your order number and a photo of the item. We will do our best to provide an appropriate solution.

Unfortunately, we cannot refund orders lost in transit or stolen after delivery or delayed by the postal service, but we’re happy to assist with tracking and support where possible.

We photograph every package before shipping, and we can send you a photo if required.

If you have any questions or concerns regarding refunds, please don’t hesitate to contact us at info@thelovinggifts.com with your order number. We’re always happy to assist!